Candle care and safety information

At Ashley Gorge Crafts, we want you to enjoy your soy candles to their fullest and do so safely. Here are our top tips and essential safety information to help your candles burn beautifully and last longer, right here from Tauranga, New Zealand.

Frequently asked questions

We've gathered the most common questions our customers ask about caring for and safely using their Ashley Gorge Crafts soy candles. If you have any further questions, please don't hesitate to reach out to us!

What are your top tips for looking after your candles so they burn beautifully and last longer?
The first time you light your soy candle, let it burn all the way across to the edges of the container. Soy wax has a memory, and this initial burn will prevent tunnelling, ensuring an even and longer-lasting burn for future uses.

What are the most important things people need to know to use your candles safely?
Always burn your candle within sight and away from anything flammable. Keep it out of reach of children and pets. Place the candle on a stable, heat-resistant surface. Never leave a burning candle unattended.

Are there any common questions people ask about how to use or care for your candles?
Many customers ask about trimming the wick. For best results and to prevent excessive soot, always trim your wick to about 5mm before each burn. This helps the candle burn cleaner and more efficiently.

How do I get the best scent throw from my candle?
Allow your candle to burn long enough for the melt pool to reach the edges of the container. This ensures the fragrance oils are fully released, providing a consistent and strong scent throughout your space.

Why is my candle tunnelling?
Tunnelling usually happens when the first burn wasn't long enough to melt the wax to the edges. To correct this, you can gently scrape off some of the un-melted wax from the sides, or try a longer burn session, carefully monitoring it until the melt pool reaches the container's edge.

How should I store my candles when not in use?
Store your soy candles in a cool, dry place away from direct sunlight and extreme temperatures. This helps prevent discolouration and preserves the fragrance.

What should I do when my candle is almost finished?
Stop burning your candle when there is about 10-15mm of wax remaining at the bottom. This prevents the container from overheating and potential damage to surfaces.

Enjoy your Ashley Gorge Crafts candles

By following these simple care and safety guidelines, you can ensure a beautiful and safe experience with your soy candles from Ashley Gorge Crafts. We're proud to bring you quality candles from Little River, New Zealand.